How to Manage Your Personal Data

At Blu Brain, we empower you with full control over your personal data. Whether it's managing your account details, subscriptions, or newsletter preferences, we ensure a transparent and user-friendly process. This guide will walk you through the steps to manage your personal information on our website.

1. Managing Your Account via WooCommerce:

• Accessing Your Account: Visit Blu Brain My Account to view and manage your account information.
• Dashboard: View your recent orders and easily navigate to various account management options.
• Orders: Check the status of your recent orders and view your order history.
• Download: Access digital products you've purchased.
• Addresses: Update your shipping and billing addresses.
• Payment Methods: Add or update your payment methods.
• Account Details: Edit your password and account details.
• Subscriptions: Manage your product subscriptions.
• Log Out: Securely log out of your account.

2. Newsletter Subscription Management:

Subscription Options: When registering on our site, you have the option to subscribe to our newsletter, which can be managed anytime.

Managing Subscriptions: Visit our Newsletter Page to modify your newsletter preferences. Feel free to subscribe or unsubscribe at your discretion.

Email Preferences: Each newsletter contains an option to unsubscribe. You can also update your email preferences directly from the emails we send.

3. CRM Integration:

Customer Database: As part of our CRM integration, all customer information is securely stored and managed.

Future Use: We plan to utilise CRM more extensively in the future for enhanced customer relationship management.

4. Managing Your Data in the Freshdesk Support Portal:

Support Portal Account: If you use our Freshdesk support portal, you also have an account that stores your personal data.

Access and Review: You can access your support portal account to review the data stored there, including your support tickets and communication history.

Updating Information: If you need to update any personal information in the support portal, you can do so within your account settings.

Data Deletion Requests: Should you wish to delete your account or remove personal data from the Freshdesk support portal, please get in touch with us directly, and we will assist you with the process.

5. Your Privacy Rights:

Data Access: You have the right to access the personal data we hold about you.

Data Correction: You can update or correct your data anytime through the 'My Account' page.

Data Deletion: If you want to delete your account and associated data, please reach out to us directly.

6. Contact Us for Assistance:

Support Queries: If you have any questions or need assistance in managing your data, please don't hesitate to contact us through our support portal or at [contact email/phone].

Conclusion:

Your privacy and ability to control your personal data are of utmost importance to us at Blu Brain. We strive to provide you with the tools and resources to manage your data effectively.