Steps to Initiate a Return

Our full Returns & Refunds policy — including how to start a return and your right to cancel — is published on our website:

? https://blubrain.co.uk/refund-returns

In short: you have a 14-day right to cancel unopened, sealed items from the date you receive your order, in line with UK consumer law. Faulty or damaged items are covered separately under the Consumer Rights Act 2015.

To start a return or report a damaged order, raise a ticket through our support centre:

https://support.blubrain.co.uk/support/tickets/new

For the complete terms, please see the policy at blubrain.co.uk/refund-returns.