https://support.blubrain.co.uk/support/tickets/newOur full Returns & Refunds policy, including refund timescales, is published on our website:
? https://blubrain.co.uk/refund-returns
In short: once we receive and check a returned item, refunds are issued to your original payment method within 5 working days (and always within the statutory timeframe). Outbound delivery on a cancellation return is refundable up to the cost of our standard delivery; where a return is due to a fault or our error, we refund delivery in full.
To start a return or ask about a refund, raise a ticket through our support centre:
https://support.blubrain.co.uk/support/tickets/new
For the complete terms, please see the policy at blubrain.co.uk/refund-returns.
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