Returns and Refunds Policy

Created by Mark Kemp, Modified on Wed, 27 Mar at 12:58 PM by Mark Kemp

Summary of our policy


  • Blu Brain values customer satisfaction and provides high-quality products.
  • Refunds are offered for unopened and undamaged bottles of Blu Brain Methylene Blue.
  • Open bottles cannot be returned or refunded for safety and hygiene reasons.
  • Damaged products can be replaced at no additional cost if customer support is contacted within 48 hours of receiving the package.
  • Contact customer support within 7 days of receiving an unopened and undamaged bottle to initiate a return.
  • Return shipping costs are the customer's responsibility.
  • To be eligible for a refund, the product must be unopened, in its original condition, and the safety seal must be intact.
  • Refunds are processed within 5 business days after receiving and inspecting the returned product.
  • Shipping and handling charges associated with the original purchase are non-refundable.
  • Proof of purchase may be required for refunds or return requests.
  • The policy only applies to purchases made directly through the Blu Brain website.
  • Third-party retailers have their own refunds and returns policy.
  • Customers must acknowledge and agree to the policy before placing an order.
  • Photographic evidence of damaged products may be required for records.
  • The policy sets a time limit for return requests and eligibility for refunds.
  • The original payment method was used to issue refunds.
  • Don't hesitate to contact customer support for any questions or concerns regarding the refund and returns policy.
  • Blu Brain Methylene Blue is a product being sold.
  • The policy emphasises the importance of customer satisfaction and aims to ensure product quality and safety.


Please contact our support team to action a return or refund as per our policy.


Further details: https://blubrain.co.uk/privacy-policy/

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