Returns and Refunds Policy

Summary of our policy

• Blu Brain values customer satisfaction and provides high-quality products.
• Refunds are offered for unopened and undamaged bottles of Blu Brain Methylene Blue.
• Open bottles cannot be returned or refunded for safety and hygiene reasons.
• Damaged products can be replaced at no additional cost if customer support is contacted within 48 hours of receiving the package.
• Contact customer support within 7 days of receiving an unopened and undamaged bottle to initiate a return.
• Return shipping costs are the customer's responsibility.
• To be eligible for a refund, the product must be unopened, in its original condition, and the safety seal must be intact.
• Refunds are processed within 5 business days after receiving and inspecting the returned product.
• Shipping and handling charges associated with the original purchase are non-refundable.
• Proof of purchase may be required for refunds or return requests.
• The policy only applies to purchases made directly through the Blu Brain website.
• Third-party retailers have their own refunds and returns policy.
• Customers must acknowledge and agree to the policy before placing an order.
• Photographic evidence of damaged products may be required for records.
• The policy sets a time limit for return requests and eligibility for refunds.
• The original payment method was used to issue refunds.
• Don't hesitate to contact customer support for any questions or concerns regarding the refund and returns policy.
• Blu Brain Methylene Blue is a product being sold.
• The policy emphasises the importance of customer satisfaction and aims to ensure product quality and safety.

Please contact our support team to action a return or refund as per our policy.

Further details: https://blubrain.co.uk/privacy-policy/